Last Updated: July 1, 2025

Welcome to Dellla Vendor! These Terms of Service (“Terms”) govern your access to and use of the Dellla Vendor platform (“Platform”), owned and operated by Dellla (“we”, “us”, or “our”). By registering as a vendor or using our services, you agree to be bound by these Terms.

1. Eligibility

• Be a legally registered business or individual.
• Be authorized to provide food, product, or delivery services in your jurisdiction.
• Comply with all applicable laws and health/safety regulations.

2. Vendor Obligations

• Provide accurate and up-to-date information about your business.
• Maintain quality, timely service, and customer satisfaction.
• Fulfill orders received via the Dellla app promptly and professionally.
• Not engage in fraudulent, illegal, or abusive activities on the platform.

3. Commission and Payments

• Dellla may charge a service commission per transaction as agreed upon.
• Payouts will follow the agreed schedule and method.
• You are responsible for taxes on your earnings.

4. Use of Platform

• No interference with platform operations.
• Only use the platform for legitimate vendor services.
• Do not share login credentials with unauthorized users.

5. Account Termination

• We may suspend or terminate accounts for violations or consistent poor performance.

6. Limitation of Liability

• We are not liable for delays, damages, or losses due to vendor error or third-party issues.

7. Changes to Terms

We may update these terms; continued use means acceptance of updates.

Effective Date: July 1, 2025

This Privacy Policy explains how Dellla collects, uses, and protects the personal and business information of vendors using the Dellla Vendor app.

1. Information We Collect

• Business and registration details
• Contact information (name, phone, email)
• Location and delivery area data
• Transaction and payout data
• Usage and app performance data

2. How We Use Your Information

• Verify and register vendor accounts
• Process orders and payments
• Send updates and support communications
• Prevent fraud and improve platform performance

3. Data Sharing

• With payment processors for transactions
• With delivery personnel where applicable
• With customers (limited vendor info)
• With legal authorities when required

We do not sell your personal data to third parties.

4. Data Security

We apply strong security measures, but vendors should also practice good password hygiene.

5. Your Rights

• Request access or correction to your data
• Request deletion of your account
• Manage notification preferences

6. Third-Party Services

Linked third-party services are governed by their own policies.

7. Policy Changes

Vendors will be notified of important changes through the app or email.